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Posted on: February 17, 2021

Weather Information Updates

Weather Information

State of Emergency declared for the City of Morgan’s Point Resort

Morgan’s Point Resort, TX – On Monday, February 15, Morgan’s Point Resort Mayor Dwayne Gossett declared a state of emergency in the city.

“Morgan’s Point Resort’s first responders, maintenance, and public works crews are diligently working to ensure city utilities are functioning during these unprecedented weather events. Due to the ongoing and forecasted weather events city offices will be closed Tuesday, 16th and Mayor Dwayne Gossett has cancelled the P&Z and City Council special sessions until a later date,” City Manager, Dalton Rice said. “We will continue to monitor conditions throughout the night and tomorrow and will keep residents updated through the city website and social media.”

City facilities have no power and there are no current or planned warming stations in Morgan’s Point Resort due to staffing levels. As of 9 a.m. Tuesday morning there have been no updates on power outages. We will continue to push updates as we get them.

Morgan’s Point Resort’s hardworking crews appreciate all the support, and thank everyone for their patience as this situation evolves.

FEMA Disaster Assistance

FEMA public assistance is a reimbursement program and they will not pay upfront for damage or repairs. Individual assistance will only cover non-insured claims or losses. All losses must be thoroughly documented. Receipts are a requirement and photos help with the documentation of the loss. Note: individual assistance will not pay for any food losses or replacements.

Here is a list of approved assistance for this event: FEMA can provide assistance for items not covered by insurance for homeowners and renters. You cannot receive assistance from both your insurance company and FEMA for the same damage. Doing so is illegal insurance fraud.

Households

The following types of assistance may be provided by FEMA’s Individuals and Households Program.

  • Temporary Housing Assistance: Financial assistance to homeowners or renters to rent a temporary place to live if your home is unlivable because of the disaster, and you have no insurance coverage for temporary housing. If there no rental properties are available, as a last resort, a government housing unit may be provided in some areas.
  • Lodging Expenses Reimbursement: Reimbursement of hotel expenses for homeowners or renters for short periods of time due to inaccessibility or utility outage, if not covered by insurance or any other program.
  • Home Repair: Financial assistance to homeowners to repair disaster-caused damage to their primary residence, when the damage is not covered by insurance, to make the home safe, sanitary, and fit to occupy.
  • Home Replacement: Financial assistance to homeowners to help replace their home destroyed in the disaster, when the damage is not covered by insurance.
  • Permanent Housing Construction: Direct or financial assistance for the construction or repair of a home. This type of help occurs only in certain unique cases where no other type of housing assistance is possible.

Other Needs Assistance

Financial assistance is available for necessary expenses and serious needs directly caused by the disaster, including:

  • Child-care expenses
  • Medical and dental expenses
  • Funeral and burial expenses
  • Damages to essential household items (room furnishings, appliances); clothing; tools (specialized or protective clothing and equipment) required for your job; necessary educational materials (computers, schoolbooks, supplies)
  • Fuel for the primary heat source (heating oil, gas)
  • Clean-up items (wet/dry vacuum, dehumidifier)
  • Damage to an essential vehicle
  • Moving and storage expenses caused by the disaster. This is moving and storage of essential household goods to prevent further damage, such as ongoing repairs, and returning property to the applicant’s primary residence.
  • Other necessary expenses or serious needs as determined by FEMA

Please visit www.disasterassistance.gov for more information and to apply for assistance.

Electricity Issues

Oncor has not published an update to the restoration progress across the State of Texas since the evening of February 20th. According to Oncor’s outage map, there do not appear to be any residents affected by not having electricity. To view Oncor’s last published restoration update, please visit https://thewire.oncor.com/Pages/Article.html#ONCOR_FEB_20_EVENING_RESTORATION_UPDATE

Electricity FAQ's

What is the city doing to restore my power?

The City of Morgan's Point Resort is not an electric service provider. The Electric Reliability Council of Texas (ERCOT) manages the flow of electric power throughout most of the state. Unfortunately, the City does not have the ability to repair power infrastructure or restore power.

Due to high demand for electricity the Texas power system is facing a significant shortfall of power generation.

The city recommends that residents reduce their energy use to lessen strain on the power grid:

  • Lower your thermostat to at least 68 degrees. 
  • Lower the water heater temperature to 120 degrees. 
  • Never use an oven or a gas stovetop to heat your home. 
  • Unplug electronic devices and turn off lights that are not in use. 
  • Reduce shower time and avoid baths. 
  • Refrain from using large appliances like your washer, dryer, oven, and dishwasher for the next few days. When in use, limit opening the oven door to prevent wasted energy. 
  • Keep your fireplace damper closed unless a fire is burning. 
  • Avoid using your natural gas fireplace, if possible.
  • If you have a pool, do not use the pool heater. Instead, run your pool pump during the coldest part of the day to circulate the water and prevent freezing.

Why is my power still out?

Remaining outages are the result of damage from most recent winter storm, previous winter weather and storm damage that could not be identified until equipment was re-energized, and damage to electric equipment caused by record-breaking low temperatures. Oncor personnel and out of state mutual assistance contractors are actively engaged in restoration efforts.

Why does everyone else have power except me?

In many instances, your neighbor may have electric service when you don’t because their home is on a different set of lines or circuit. If your neighbor was without power and is now restored, and you are still without power, please first check the circuit breaker at the property. You should also examine the meter base and weatherhead to ensure they have not been damaged or pulled off. If that has occurred, customers need to contact an electrician to make necessary repairs before Oncor can restore power. If power is still not restored after checking the breaker and there is no damage to the meter base or weatherhead, please report it by calling 888-313-4747, texting OUT to 66267, using the MyOncor app or visiting Oncor.com. Additional damage may exist at your location that Oncor was not previously aware of when making the original repairs.

Why does my outage show as "restored" on the app, but I still have no power?

Please first check the circuit breaker at the property. If power is still not restored after checking the breaker, please report it by calling 888-313-4747, texting OUT to 66267, using the MyOncor app or visiting Oncor.com. Additional damage may exist at your location that Oncor was not previously aware of when making the original repairs. Due to the large amounts of system activity surrounding power restoration, it may take some time for our tracking systems to accurately reflect your current status.

How will this week’s outages affect the Oncor charges on my electricity bill?

Oncor delivers electricity that you buy from your Retail Electric Provider (REP). Oncor bills the REP for the cost to deliver electricity to your home, so the bulk of Oncor charges on your residential electric bill are based on the amount of electricity you use. If you have been without power for an extended period of time, and have therefore used less electricity, it’s likely that your Oncor charges will be lower for this billing cycle. Your bill is also based on the rate charged by your REP, which varies based on which REP and plan you signed up for.

Garbage Collection

We know your garbage piled up a great deal during this time. As of February 22nd, trash collection services have been restored and are working on normal schedule. Due to an increase in the amount of trash they have to pick up, trucks may fill quickly causing delays. No, they haven’t forgot about you. We ask that you keep your trash bin out for them to pick up but just monitor it to make sure the wildlife have not distributed your trash amongst the community.

Water Leak Information

Water leaks will reveal themselves as pipes continue to thaw. Here are a few tips on how to detect and respond to leaks.

  • Watch your water meter: The water meter is usually located under a metal or plastic cover near the street. Turn off all the water fixtures in your home and then check the water meter. If the numbers on the meter continue to climb after an hour or so, you likely have a leak at your residence.
  • Shut off your water: If you have a leak or a burst pipe, shut off water at your private shut-off valve as soon as possible. The private shut-off valve will be located between the water meter box and your residence. If you do not have a private shut-off valve or need assistance shutting off your water, call the Utility Department on-call personnel at (254) 780-1334 and choose option 8.
  • Determine where the leak is: If the leak is occurring on the City’s side of the water meter, report it by calling (254) 780-1334 and choose option 8. If it is on your side of the water meter, contact a private plumber to arrange for repairs.

Water Service FAQ’s

Is the City shutting off my water? 

The water for the City of Morgan’s Point Resort is supplied by contract through the City of Temple. It was rumored at one point that the City of Temple would be shutting our supply of water off. The City of Temple is NOT turning off water to our City and does not have any distribution issues. There may be low water pressure in your area due to frozen pipes or isolated leaks. Again, the City is NOT shutting off water. Please share this post to get the accurate information out to our citizens.

What if I am without water, what should I do?

If you are without water, that could mean a few different situations such as frozen pipes at your residence, frozen pipes in your area, or the City had to shut off water in your area to repair a leak. At this time, there are no leaks under repair where the City had to shut off water in any area. However, if you are still without water, please contact the Utilities Department on-call personnel so they can assist you in locating the issue. You can contact the on-call Utilities Department personnel by contacting City Hall at (254) 780-1334 and choosing the option for a water emergency.

Since City Hall is closed, will my Water Bill be late?

Due to the current weather situation and City power outages the City of Morgan’s Point Resort will not penalize customers this month for the late payments. We ask that you make a payment when we can return to work safely.

Is there a water boil notice? 

There is currently no boil water notice in our area. There was a boil water notice issued in the City of Temple, however, that notice was only for residents East of Interstate 35 and we have confirmed that boil water notice does not affect our community.

Why is my water coming out dirty/unclear? 

The discolored water is likely minerals from the pipes. It usually shows when we isolate mains for leak repair. Residents can run their water until it clears up. It is not harmful but is unappetizing.

Warming Centers and Shelters

Due to unprecedented weather in our area, warming centers and shelters have been established across the Bell County area. If you are in need of this service, here is a list of those places. The sites below say they will be requiring masks and social distancing. They are also reminding people to please make sure to bring bedding, medication and extra clothing.


City

Location

Address

Notes

Warming Centers

Ft. Hood

Community Center

50012 Clear Creek Rd.

For soldiers and families

Harker Heights

Recreation Center

307 Millers Crossing


Killeen

Skyline Baptist Church

906 Trimmier Rd.

Limited number of pets in a separate building

Liberty Christian Center Gym

4107 Westcliff Rd.

No pets

Shelters

Temple

Impact Church

306 E. Adams Ave.

Np pets

Salvation Army

419 W. Ave. G

Np pets

Salado

United Methodist Church

650 Royal St.


 *** The list above was last updated as of 1:55 PM on Saturday, February 20, 2021.

If you are in a life-threatening situation, call 911. If you need other assistance or information regarding shelters, call 211. Do not call the Morgan's Point Resort Police Department for non-police related incidents. Residents are strongly encouraged to contact neighbors, the elderly and those with medical needs to ensure they are safe and have received these messages. If you can safely provide assistance for your neighbors, please do so.

The City of Morgan’s Point Resort is also working diligently to communicate updates with residents.

This information was last updated as of 7:08 PM on February 23, 2021.

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